Frequently Asked Questions

Our FAQ page has the answers to a few of the questions we hear from our customers the most. If you don't see the answer to your question below, head to our Contact page to drop us a line or give us a call today!

Where is Gateway Storage Located?

We have locations in the St. Louis metro east. Our facility in Dupo, IL is near I-255 and is convenient to Dupo, Columbia, and Cahokia. Our three facilities in Belleville are perfect for Belleville, Swansea, Fairview Heights, and Scott AFB. Our Columbia Illinois facility is directly off Route 3 and Main Street. Check out our newest locations in Rolla, Missouri, Columbia, Missouri, and Effingham, Illinois. Find and learn more about our locations by checking out facility details!

What are your office hours?

Our normal office hours are Monday through Friday from 9:00-4:00 and Saturday 9:00-1:00 at our Columbia, IL, Columbia, MO, Rolla and Belleville-Royal Heights locations. The Belleville-Mascoutah Avenue, Effingham & Dupo offices are by appointment only. We are a family-owned and operated business so if you have special circumstances, we would love to help you (even if it is Sunday!). If the manager is not in an office near you that day, we are always able to be contacted by phone all day long. We can rent over the phone no matter where you are at or in the rental offices! We also tend to be out at the Belleville & Dupo properties working on different things so be sure to look around for one of our employees.

What are your access hours?

When you store with Gateway Storage, most locations are 24-hour access. This means you can get to your belongings when it works best for your schedule. We believe that you should always be able to use your rented space in a way that makes sense to you, so let us know how we can make your storage experience even easier! Please check the individual location page for specific access hours.

Do I have to be from Dupo, Columbia, Belleville, Efffingham, Illinois or Rolla & Columbia, Missouri to rent from you?

Absolutely not! We’re proud to offer storage solutions to residents across the area from communities including Swansea, Millstadt, Waterloo, Cahokia, East Carondelet, Fairview Heights, and East St. Louis. No matter where you’re from, we’ll be able to provide you a great space that works perfectly for your needs. Pick up the phone today and reserve your space to start your moving or organizational project off on the right foot!

What security features does Gateway Storage take?

We know that security plays a big role in your selection of a self-storage facility. At Gateway Storage, we employ individually secured units and a system of surveillance cameras to keep a watchful eye on the property 24 hours a day. Plus, some of our facilities have a security fence that is individually coded for each tenant. The area in which our facility is located is very secure, so if you have any questions or concerns, please let a member of our management team know.

How can I pay my bill?

Glad you asked! We offer a convenient online bill pay option, making it easy to pay your bill from just about anywhere. Now you can use your phone, tablet, or personal computer to pay your bill from home or on the go! You can also pay over the phone, in person, or at one of our convenient drop boxes at the facility.